Terms of Service

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer") and Curious360 and its affiliates ("Curious360", "we", "us").

By accessing our websites, creating an account, purchasing from the App Marketplace or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

Where we have signed a separate written agreement, order form or statement of work with you, that agreement prevails over these Terms to the extent of any conflict.

2. The Services

"Services" means, collectively:

• Websites — curious360.io, demo.curious360.io and related sites, including demonstration environments.
• Enterprise platforms — AI decision intelligence platforms we build, host or operate for enterprise customers.
• App Marketplace — ready-to-deploy, self-hosted software packages together with setup scripts and deployment support.
• Scheduling — the service at meet.curious360.io that lets a host publish availability and lets invitees book meetings.

Demonstration environments and sample dashboards contain illustrative data only. Figures shown in demos are fictional and must not be relied on as real business information.

3. Accounts and eligibility

• You must be at least 18 years old and capable of forming a binding contract.
• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for keeping your credentials secure. Tell us promptly at connect@curious360.io if you suspect unauthorised use.
• You may not share an individual account, or let anyone else use your credentials.
• We may refuse, suspend or close accounts that breach these Terms.

4. Scheduling service

The scheduling service lets you publish a public booking page at a URL you choose and lets other people book time with you.

• Your booking link is public. Anyone with the URL can view your available times and request a booking. Do not publish information you would not want a stranger to see.
• You choose your availability. We show only the times your settings and, if connected, your calendar indicate are free. You are responsible for keeping those settings accurate.
• Slugs. Booking page URLs are allocated on a first-come basis. We may reclaim a slug that infringes a trademark, impersonates another person or organisation, is misleading, or is reserved for the operation of the Services.
• Invitee data. When someone books with you, you receive their name, email address and anything they submit. You are responsible for handling that information lawfully — including as a data controller in your own right where applicable — and only for the purpose of the meeting.
• No guarantee of a meeting. We provide scheduling software. We are not a party to your meetings, we do not guarantee anyone attends, and we are not responsible for what is discussed or agreed.
• Conflicts. We take reasonable steps to prevent double-booking, but availability depends on the accuracy and timeliness of connected calendars and third-party services. You should confirm important meetings independently.

5. App Marketplace

Marketplace packages are ready-to-deploy, self-hosted applications supplied with setup scripts and deployment support.

• What you get. On payment you receive a non-exclusive, non-transferable licence to install and use the package for your own business purposes, plus the deployment support described on the listing.
• Self-hosted. Unless we agree otherwise in writing, you host, operate, secure, back up and maintain the software on your own infrastructure. We do not run it for you and cannot access it.
• Third-party and open-source components. Many packages incorporate third-party or open-source software licensed by its own authors. Those licences govern those components, and you must comply with them. Curious360 does not claim ownership of third-party components.
• Pricing. Prices are as shown at the time of purchase. Promotional pricing applies only while stated.
• Resale. You may not resell, redistribute, sublicense or repackage a marketplace package for distribution to third parties without our written permission.
• Refunds. Because packages are delivered digitally and take effect immediately, they are non-refundable once download links or deployment credentials have been issued, except where a refund is required by law. If a package is materially defective and we cannot put it right within a reasonable time, contact us and we will work with you in good faith on a remedy, which may include a replacement or a refund.

6. Enterprise engagements

Bespoke platform development, hosting and managed services are provided under a separate written agreement, order form or statement of work covering scope, fees, service levels, data protection and acceptance. Where no such agreement exists, these Terms apply, and nothing on our websites constitutes a commitment to deliver a specific platform, feature or outcome.

7. Acceptable use

You must not, and must not permit anyone else to:

• break the law, infringe anyone's rights, or use the Services for fraudulent or deceptive purposes;
• send spam, bulk unsolicited messages, or use a booking link to harass, abuse or mislead;
• impersonate any person or organisation, or misrepresent your affiliation;
• upload malware or anything designed to disrupt or damage systems;
• probe, scan, penetration-test or attempt to gain unauthorised access to the Services or another customer's data;
• scrape, crawl or harvest data, or place automated or excessive load on our systems — including automated querying of public booking pages;
• circumvent rate limits, authentication, or any security or usage restriction;
• reverse engineer, decompile or attempt to derive source code from the hosted Services, except where that restriction is prohibited by law;
• resell, rent or provide the Services to third parties as a service bureau without our written permission;
• use the Services to build a competing product.

We may suspend access immediately, without notice, where we reasonably believe conduct threatens the security, integrity or lawful operation of the Services or another user.

8. Third-party services

The Services integrate with third-party providers — including Google, Microsoft and video conferencing and payment providers. Your use of those services is governed by their own terms and privacy policies. We do not control them, we are not responsible for their availability, changes or acts, and a change on their side may affect features that depend on them.

Where you connect an account, you authorise us to access it as described in our Privacy Policy. You can revoke that access at any time.

9. Intellectual property

The Services, our software, platforms, designs, documentation, branding and content are owned by Curious360 or our licensors and are protected by intellectual property law. Except for the limited rights expressly granted here, no rights are transferred to you.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

You may not remove or obscure proprietary notices, or use our name, logo or trademarks without our written permission.

If you send us feedback or suggestions, we may use them freely without obligation or payment to you.

10. Your data

You retain ownership of the data you submit to the Services ("Customer Data"). You grant us a limited licence to host, process, transmit and display Customer Data only as needed to provide, secure and support the Services, and as instructed by you.

You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to provide it — including for personal data about your invitees, colleagues or clients. Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor, we do so under the terms of our written agreement with you.

You are responsible for maintaining your own copies of data you consider important. On termination, we may delete Customer Data in line with our retention practices.

11. Fees, taxes and refunds

• Fees are as stated at purchase or in your order form and are payable in advance unless agreed otherwise.
• Prices are exclusive of taxes. You are responsible for applicable taxes and duties other than taxes on our income.
• You must provide accurate billing details and keep them current.
• We may suspend the Services for overdue amounts after giving you notice and a reasonable opportunity to pay.
• We may change pricing for future purchases or renewal periods, with reasonable prior notice for recurring services.
• Except as stated in section 5 or required by law, fees are non-refundable and payments are not pro-rated.

12. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each party will protect the other's confidential information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to staff and advisers bound by similar obligations, or where required by law — in which case, where permitted, it will give the other party prior notice. These obligations do not apply to information that is or becomes public without breach, was already known, or is independently developed.

13. Availability and support

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation unless a service level is agreed in a separate written agreement. We may perform maintenance, and will try to schedule planned maintenance to minimise disruption.

We may modify, improve or discontinue features. If we discontinue a paid feature materially and to your detriment, we will give reasonable notice and, where appropriate, a pro-rata refund for the unused prepaid period.

14. Disclaimers

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

15. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, anticipated savings, goodwill or data, however caused and under any theory of liability, even if advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services is limited to the total amounts you paid us for the Services in the twelve months immediately before the event giving rise to the claim.

For Services provided free of charge — including our websites, demonstration environments and any free tier — no fees have been paid, and our liability is therefore limited to the maximum extent permitted by law.

These limitations apply regardless of whether a limited remedy fails of its essential purpose.

16. Indemnity

You will defend, indemnify and hold harmless Curious360 and its officers, employees and agents from claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your use of the Services in breach of these Terms, your Customer Data, your violation of law or of a third party's rights, or your handling of invitee or client personal data.

17. Term and termination

• These Terms apply while you use the Services.
• You may stop using the Services and close your account at any time.
• We may suspend or terminate your access if you materially breach these Terms and do not remedy the breach within 14 days of notice, or immediately for conduct under section 7, non-payment after notice, or where required by law.
• We may discontinue a free service at any time with reasonable notice.
• On termination your right to use the Services ends immediately. Sections that by their nature should survive — including 9, 10, 11, 12, 14, 15, 16, 19 and 20 — survive termination.
• Termination does not relieve you of accrued payment obligations.

18. Changes to these terms

We may update these Terms as our Services evolve. We will update the "last updated" date and, for material changes, give reasonable prior notice by email or in-product notice. Continued use after changes take effect means you accept them. If you do not accept, stop using the Services and close your account.

19. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Curious360 is established, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. Where you contract with us under a signed agreement or order form, the governing law and venue stated there apply instead.

Nothing in this section deprives a consumer of the protection of mandatory laws of their country of residence.

Before starting formal proceedings, the parties will attempt in good faith to resolve any dispute by discussion, beginning with written notice to the other party.

20. General

• Entire agreement. These Terms, with any signed agreement and our Privacy Policy, are the entire agreement between us on this subject.
• Severability. If a provision is unenforceable, the rest remains in force.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• No partnership. These Terms do not create a partnership, joint venture, employment or agency relationship.
• Notices. Notices to us go to connect@curious360.io; notices to you go to the email on your account.

21. Contact

Questions about these Terms, or any notice you need to send us, go to connect@curious360.io. This mailbox is monitored.